Welcome to our website. By accessing or using our services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or purchasing any services.
1. Overview of Services
We provide professional industrial automation services and technical support, including but not limited to:
- PLC programming
- HMI programming
- SCADA support and configuration
- Remote troubleshooting and maintenance
- Automation consulting services
- Online PLC/HMI programming training
- Software development and modification for industrial systems
All services are primarily provided online or remotely unless otherwise agreed.
2. Service Agreements
Project scope, pricing, timelines, and technical requirements may be discussed and confirmed through email, messaging platforms, invoices, or written agreements before work begins.
Clients are responsible for providing accurate project information, hardware specifications, and access requirements necessary for service delivery.
3. Payments and Billing
Payments must be completed before final delivery of digital files, training materials, or completed services unless otherwise agreed in writing.
We reserve the right to:
- Refuse suspicious transactions
- Cancel unpaid orders
- Suspend services for payment disputes or abuse
All payments are processed securely through trusted third-party payment providers such as Stripe.
4. Refund Policy
Due to the digital and technical nature of our services, refunds are generally not available once:
- Technical work has started
- Software files have been delivered
- Remote support sessions have been completed
- Training materials or consulting services have been provided
If a service issue occurs, we will make reasonable efforts to provide corrections, support, or alternative solutions when applicable.
5. Client Responsibilities
Clients agree to:
- Maintain backups of their systems and programs
- Ensure authorized access to equipment and software
- Provide correct technical details and operating conditions
- Use our services in compliance with applicable laws and regulations
We are not responsible for damages resulting from incorrect information, unauthorized modifications, hardware failures, or unsafe operating conditions.
6. Intellectual Property Rights
All software code, documentation, training materials, project files, graphics, and technical content created by us remain our intellectual property unless otherwise specified in writing.
Clients may not:
- Resell our materials
- Redistribute files publicly
- Copy or reproduce training content for commercial purposes
without prior written permission.
7. Limitation of Liability
Our services are provided on a professional “best effort” basis.
To the maximum extent permitted by law, we shall not be liable for:
- Production downtime
- Loss of revenue or profits
- Indirect or consequential damages
- Data loss
- Equipment malfunction
- Third-party software or hardware failures
Clients assume responsibility for testing and verifying all software or automation changes before deployment in live production environments.
8. Service Availability
We strive to maintain reliable service availability and timely communication. However, we do not guarantee uninterrupted access to our website, remote support systems, or communication channels.
Temporary interruptions may occur due to maintenance, internet issues, technical failures, or circumstances beyond our control.
9. Privacy and Confidentiality
We value customer privacy and handle project information confidentially. Technical files, client information, and communication records will not be shared with unauthorized third parties except when required by law or necessary for payment processing and service operations.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website or services after updates constitutes acceptance of the revised terms.
11. Contact Information
If you have questions regarding these Terms of Service, please contact us through the contact information provided on our website.