This Refund and Returns Policy applies to all services provided by VuongDucGiangPro LLC through our website and online platforms.
1. Nature of Services
VuongDucGiangPro LLC provides professional digital and remote industrial automation services, including but not limited to:
- PLC programming
- HMI programming
- Remote troubleshooting and technical support
- Automation consulting
- Online PLC/HMI training
- Software development and modification services
As our services are digital, customized, and knowledge-based, traditional physical product returns are not applicable.
2. Refund Eligibility
Refund requests may be considered under limited circumstances, including:
- The purchased service was not delivered within the agreed timeframe without reasonable explanation
- Duplicate payments were made accidentally
- A verified technical issue on our side prevented service delivery
Approved refunds will be issued to the original payment method whenever possible.
3. Non-Refundable Services
Due to the nature of digital and technical services, refunds are generally not available once any of the following has occurred:
- Technical work or programming has started
- Remote support sessions have been completed
- Software files, source code, or project materials have been delivered
- Online training sessions or consulting services have been provided
- Customized automation solutions have been developed specifically for the client
Digital products, project files, documentation, and training materials cannot be physically returned once delivered.
4. Customer Support Commitment
VuongDucGiangPro LLC is committed to maintaining professional customer service and reasonable technical support.
If any issue arises, we will make reasonable efforts to:
- Review the reported problem
- Provide technical clarification
- Correct service-related errors when applicable
- Offer revisions or additional support within the agreed project scope
5. Chargebacks and Payment Disputes
Customers are encouraged to contact us directly before initiating chargebacks or payment disputes.
Unauthorized or fraudulent disputes may result in:
- Suspension of future services
- Submission of technical records and communication history to payment providers such as Stripe
- Additional verification procedures for future transactions
6. Refund Processing Time
If a refund is approved, processing times may vary depending on banking systems and payment providers. Most approved refunds are processed within 5–10 business days.
7. Contact Information
For questions regarding refunds, billing, or support services, please contact VuongDucGiangPro LLC through the contact information provided on our website.